At Ecomtech Innovations Private Limited, operating Wildfloras, your satisfaction with each purchase is our top priority. This policy sets out our procedures for returns and refunds—including who qualifies, timing, and how to begin a return. By using our platform, you agree to follow these terms. If any part does not align with your preferences, we kindly ask that you stop using our services.
In this policy, “we,” “our,” or “us” refer to Ecomtech Innovations Private Limited, and “you,” “your,” or “user(s)” refer to anyone shopping via Wildfloras. By browsing or purchasing, you consent to our handling of your return and refund requests as outlined here. If you do not agree, please discontinue use of our platform.
Eligibility for Return
Products must be unused, unworn, and unwashed, with tags, labels, and packaging intact. Items showing wear or alteration are not eligible. Submit return requests via email within 48 hours of delivery. Include the Order ID and reason for return. Products not meeting these conditions will not be accepted.
Steps to Return an Item
Refund Process & Timeline
After we receive and inspect the returned item against our criteria, we’ll inform you whether your return is approved or declined. Approved refunds are processed to your original payment method within 5–7 business days. A confirmation email will be sent once the refund is processed.
Partial Refund Guidelines
If an item doesn’t fully meet return conditions such as minor damage or missing parts a partial refund may be offered at our discretion.
Damaged, Defective, or Wrong Product
If you receive a damaged, faulty, or incorrect item, please email us within 48 hours of delivery with clear photos (or video) showing the issue. We’ll work promptly to resolve it.
Have Queries?
For any questions about returns or refunds, please email us at ecomtechinnovationpvtltd@gmail.com, ecomtechinnovationauthorize@gmail.com. Thank you for choosing us; we’re committed to ensuring your experience is smooth and satisfying.